BT business Wi-Fi

In short: BT business Wi-Fi starts with the BT Business Smart Hub, plus free guest Wi-Fi kept separate from your business network. To reach every corner, add Complete Wi-Fi Discs or Complete Wi-Fi Plus (standard on Pro), both backed by a six-month guarantee for your main building. BT Business Ultra and BTnet use Cisco Meraki access points instead.

What BT business Wi-Fi includes as standard

Every BT Business Broadband package (Essential, Enhanced and Pro) comes with a BT Business Smart Hub, the router that broadcasts your office Wi-Fi. For a small office on one floor, the hub alone is often enough.

BT's business broadband products also include free guest Wi-Fi. It runs as a separate network from your business Wi-Fi, so visitors, customers and contractors can get online without being able to see your PCs, printers, file shares or card terminals. That separation matters for security, and it is one of the simplest ways to keep your business network clean.

On the Essential, Enhanced and Pro packages, BT's terms set out a few practical points about guest Wi-Fi that are worth knowing before you rely on it:

• You need to switch guest Wi-Fi on, following BT's instructions. It is not live until you do.
• It is limited to 13 guest users at a time on a BT hub, so it suits a waiting room or small shop rather than a busy café or hotel.
• Guests connect through the hub itself, not through Complete Wi-Fi Discs or Complete Wi-Fi Plus devices, so extending your business Wi-Fi does not extend guest coverage.
• BT may block guest access to categories of harmful website, such as hacking, pornography, self-harm and weapons sites.

If the hub's signal doesn't reach far enough, or you have more people and devices than one hub can serve comfortably, BT has three ways to extend coverage: Complete Wi-Fi, Complete Wi-Fi Plus, and Cisco Meraki access points with BT Business Ultra and BTnet.

Complete Wi-Fi and Wi-Fi Discs

Complete Wi-Fi is an optional add-on to BT Business Broadband that works with the BT Business Smart Hub 2. It uses small Wi-Fi Discs placed around the building that work with your hub to form a single network, so staff can move between rooms without dropping their connection. You can check the signal from each Disc in the BT Business App.

BT backs it with the Complete Wi-Fi Guarantee. The main points, in our own words:

• The guarantee runs for six months from the date the service starts.
• It covers the main building at your site, and only while your hub is connected to the internet. It does not cover outbuildings, other sites or faults with the broadband line itself.
• If the signal is still poor after BT has run diagnostic tests, BT may send you up to five extra Wi-Fi Discs free of charge.
• If extra Discs don't solve it, you can ask for a BT engineer to visit your site and help get the best performance.
• If the Wi-Fi still doesn't work properly, you can cancel the Complete Wi-Fi add-on within the guarantee period, return the Discs and claim back up to six months of the add-on's charges. Your broadband carries on as normal.

Complete Wi-Fi suits offices, shops, surgeries and small venues where the hub's signal fades at the back of the building, on a second floor or behind thick walls.

Complete Wi-Fi Plus on BT Business Pro

Complete Wi-Fi Plus is the newer version, which works with the BT Business Smart Hub 3. It is a standard part of the Pro package and is also available as an add-on. It works in the same way, with Complete Wi-Fi Plus devices that extend coverage around the building, and BT may send up to five extra devices free of charge if the signal is still poor.

Its guarantee also lasts six months and covers the main building at your site (again, not broadband faults). What you can do if it fails depends on how you have it:

• As an add-on, you can cancel Complete Wi-Fi Plus within the guarantee period and claim back up to six months of its charges, with no termination charges for the add-on.
• On Pro, where it is part of the package, BT's terms let you end the broadband contract itself within the guarantee period without termination charges.

Pro also includes Wi-Fi Security Controls, which filter websites on individual devices, plus Prompt Care fault fixing and an Expert Set Up visit if you choose it when you order. Compare it with Essential and Enhanced on the packages page, and read about the filtering in BT business broadband security.

Cisco Meraki Wi-Fi with Ultra and BTnet

For businesses that want centrally managed Wi-Fi, BT uses Cisco Meraki access points, which are set up and monitored through the Meraki cloud dashboard.

• BT Business Ultra comes with a Cisco Meraki router and next-generation firewall, and BT can supply up to three Meraki access points at no extra charge where its engineer finds they are needed. BT says each access point covers roughly a 10 to 15 metre radius, depending on layout and obstacles. Free guest Wi-Fi is included and kept separate from business Wi-Fi.
• BTnet Wi-Fi is available with BTnet, BT's dedicated leased line, and offers up to five Meraki access points. It pairs naturally with BTnet Meraki, where a Meraki security appliance protects the connection.

Meraki-based Wi-Fi is a good fit when you want one dashboard showing who is connected and how the network is performing, or when the Wi-Fi sits behind a firewall that you also want managed in the cloud.

Which BT Wi-Fi option is right for you?

Running a hotel, pub, restaurant or shop? Our hospitality Wi-Fi and retail broadband pages cover guest access, payment systems and multi-site roll-outs.

Getting your office Wi-Fi right: how we help

As a BT Business Partner, Forever Communications Ltd helps you pick the right mix of line and Wi-Fi rather than just adding more boxes:

1. We talk through your building: floors, wall types, outbuildings and where people actually work.
2. We check what connection is available at your address, from full fibre to BTnet.
3. We recommend the hub alone, Complete Wi-Fi, Pro, Ultra or BTnet Wi-Fi, and explain the guarantee terms that apply.
4. We place the order with BT, track installation and remain your single point of contact for faults and changes.

For larger estates where you need a full wireless design, our sister company covers Cisco Meraki Wi-Fi projects and site surveys. Contact us and ask us for a quote.

Why buy BT through Forever Communications

Forever Communications Ltd is a BT Business Partner, supplying BT Business connectivity, voice and mobile services to UK organisations. You get BT's network with a named team who knows your account.

• Impartial advice on the right BT product for each site, from Essential, Enhanced, Pro and Ultra business broadband to BTnet and BT Ethernet
• One point of contact for availability checks, orders, installations, moves, upgrades, faults and renewals
• Ready for the PSTN switch-off: digital phone lines, SoGEA, BT Cloud Voice, BT Cloud Phone and Digital Voice for Business, with your numbers kept where possible
• Multi-site and sector know-how for schools, GP surgeries, retailers, hospitality venues and growing offices
• Mobile and security too: EE Business mobiles from BT Group, Hybrid Backup on the EE Business 4G network, and BT security options alongside our wider Cyber Essentials help

We sell to businesses, schools, charities and public sector organisations. We do not sell consumer or home products.

Frequently asked questions

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• Cisco Secure Firewall
• Cloud security services
• Cisco Meraki Wi-Fi
• Meraki access points
• Meraki wireless site survey